We ship all over the world. So don’t be nervous, we’re experts at packing!

We try to be as flexible to your needs as possible.  If you have special requirements please let us know. We can send packages under plain cover so they aren’t spotted by the recipient until you’re ready to give it to them, we can gift wrap, add gift notes, send to different or multiple addresses.

Just ask and we’ll do our best to help.

Mainland UK

Free Standard p&p via Royal Mail to Mainland UK on orders of pottery figures over £100.00 before postage is included. Sorry but Tile Orders, Tableware & Homewares as well as personalised ceramics are not currently included in this offer.

Small pieces – Standard Delivery to Mainland UK via Royal Mail £3.95

Medium & Large pieces – Standard Delivery to Mainland UK Royal Mail £5.95

Timed or Special Delivery incur additional charges please ask.

Standard Delivery
We aim to dispatch all orders in stock within 3 working days.  Delivery will be made via Royal Mail or other couriers when applicable. Please allow up to 7 days for your package to arrive.  Unfortunately we cannot specify at what time a parcel will be delivered on a given day as this will be in the hands of the Royal Mail or our chosen courier.

Special Delivery
If your order is urgent Special Delivery is available on most items. On weekdays only, we will dispatch your order the same day on a next day service if received and paid for by 12 pm. After that we’ll do our damndest but we can’t guarantee it, so orders received after 12pm will be sent the next morning on a 24 hour service. Delays once inside the postal or courier system are outside our control.

General Delivery Terms
If you are buying more than one of our pieces, we will always combine postage where possible. If you place an order for a number of items we will usually hold dispatch until the entire selection is in stock.

Orders received on a Friday will be dispatched on the next working day – Monday, so if you need the parcel to get going faster than that please do make sure you let us know.

UK – Highlands and Islands
Please contact us for a delivery quote

International Delivery

We’ve been shipping all over the world, for decades, so do please contact us for a quote for international shipping. We will scour for the best possible rates via our brokers to bring you a good value but reliable service.

Please also note that national and local import duties, tarrifs and taxes are paid by international customers on top of the order charges.

For more information on any of the above please call, email and see our Terms & Conditions.

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We also welcome your general suggestions and feedback so that we can continue to make improvements and maintain our high standards.

If your order is not as you expected, please give us a call or drop us an email so we can sort it out as fast as possible. Telephone +44 (0)1797 223038.

Changing your mind

We will exchange or refund any item you are not happy with as long as the goods & packaging are returned safely in original condition within 14 days of receipt. Please call us first to discuss the problem.

We aren’t able to offer free returns and exchanges at the moment, which means you will have to pay for postage.

Damaged or Faulty Items

We can’t remember the last time we had a piece that was damaged in the post, so in the unlikely even that an item arrives damaged, or not as ordered, please inform us within 48 hours of delivery to discuss a replacement or refund.

We may ask you to take a photograph of the pottery and email it to us before you send anything back in the post.

The delivery charge and return postage will only be refunded if the item is agreed by us to be faulty.

Returning Items

To return an item for whatever reason, it needs to reach us in the same condition it reached you, so please pack carefully, using all of the original packaging. Ceramics need to be firmly surrounded by the packing material so that they can’t move and must not touch the sides of the box. Pieces need at least 2 inches of the packing material underneath them and at least 1 inch on top and around the sides. When you post the items, please ask for proof of postage from your post office (this is free of charge) or send it back via a signed-for service.

Any refunds agreed will be made to the card with which you made the purchase upon receipt of returned goods.

Please address all returns to:

Rye Pottery Ltd
The Old Brewery
Wish Ward
Rye
East Sussex
TN31 7DH
ENGLAND

For more information on any of the above please See our Terms & Conditions.

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We hope the information we have provided is clear. But, if you have any questions, please contact us before placing an order, since the Terms & Conditions outlined are legally binding, and by placing an order you’re agreeing to accept them.

TERMS & CONDITIONS

These Terms & Conditions form the basis on which Rye Pottery Limited (Rye Pottery Ltd) supply you with any of the products listed on or via our website ryepottery.co.uk. Please read them carefully and make sure that you understand them before ordering any products via our site. You should understand that by visiting our site or by ordering any of our products, you agree to be bound by these Terms & Conditions. Using this site in anyway means you accept these Terms & Conditions.

Product Specifications & Colour Representation

Rye Pottery Ltd’s products are handmade and accordingly are unique – each product will vary somewhat in size, shape and design. No two products, even within the same product category or type, will be identical.

We cannot guarantee to produce exact pairs or exact matches of any pottery items due to the hand-made nature of our products. You expressly acknowledge that every piece is individual and differences in and imperfections of colour, detail and glaze are an integral part of the processes and techniques we use. This includes small “pinholes” in the glaze.

Every effort has been made to describe products as accurately as possible. Colour displays can be different depending on your computer settings, so exact colour matches are not possible. This means that colours of the products you order may differ from what you see on screen. We can’t guarantee that the descriptions, colours or the other content is accurate, error free or complete.

Measurements on our website are as accurate as possible, but by nature are approximate and representative as each piece is hand-made.

You expressly acknowledge that this clause applies during the determination of whether a product is defective.

Special Commissions, Hand-Lettered or Personalised items

We will liaise with you to establish what colours, design, and size you are looking for. If we agree that we are able to meet your brief, we will provide you with a quote and estimated timeframe for creating your piece. When we confirm your order by telephone, email or in person, we will ask you to pay a non-refundable 50% deposit before proceeding with your order. With complex designs we may ask for a non-refundable fee to cover draft artwork before proceeding to an Order Confirmation.

These pieces will be painted by hand exactly as agreed in your order confirmation, so please check this document carefully as soon as you receive it and contact us urgently with any queries.

When your order is ready for dispatch, we will contact you and ask you to pay the remaining balance and will post it to you once payment has cleared.

Rye Pottery Ltd will not provide refunds for custom-made pottery unless the items are agreed as faulty.

Industrial & Intellectual Copyright

Without prior written permission, buyers and visitors to ryepottery.co.uk will not use trade names, trademarks, photographs, text or logos. All models, samples and designs created for customers and their copyrights remain property of Rye Pottery Ltd. All rights, including copyright, in this website are owned by or licensed to Rye Pottery Ltd. Any use of this website or its contents, other than for personal, non-commercial use is prohibited without written permission from Rye Pottery Ltd.

Price, Payment & Confirmation of your Order

To order please see our Ordering and Payments pages.

Prices quoted are in Pounds Sterling (£) and include VAT. We currently accept payment by telephone for Visa, Visa Debit/Delta, Maestro, Switch, JCB and MasterCard. Unfortunately we do not accept American Express.

When placing an order, you agree that any and all information given is accurate and complete. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not liable for any delay or non delivery.

Orders are subject to acceptance and availability. Once we have received your order we will confirm it in person if you make the order in our shop, make a confirmation phonecall or send a confirmation e-mail. A contract between you and Rye Pottery Ltd for the sale of the products exists once the order has been accepted by us and confirmed to you.

Rye Pottery Ltd’s Specially Commissioned, Hand-Lettered or Personalised items, are subject to a 50% non-refundable deposit when the order is accepted and confirmed by us. This confirmation will typically be made by email, but may also be made by phonecall or in person if the order is made in our shop. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

All prices listed on ryepottery.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.

Prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Our site contains a large number of products and it’s always possible, despite our best efforts, some of the products listed on ryepottery.co.uk may be incorrectly priced.  If the correct price for a product is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or decline to accept your order and notify you as soon as commercially possible.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

If we cannot accept your order, you will receive an email from us telling you the reasons why.

Stock Availability

Once you have confirmed all the details associated with your order we will call or send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will do our best to let you know as soon as possible.

Delivery

Please see our detailed Delivery page for prices and other terms.

When an item is out of stock, Rye Pottery Ltd’s products will be made and painted to order, which in exceptional circumstances may take up to six weeks. Special Commissions, Hand-lettered and Personalised items are a strict 6-8 week delivery time. You will be advised of the delivery date at the time of Order Confirmation. We will use all commercially reasonable endeavours to make sure your order is fulfilled by the delivery date set out in the Order Confirmation, whether by email, phonecall or face to face. Or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation. Delivery dates are subject to exceptional circumstances and local delivery services, and accordingly delivery dates may not always be accurate.

In case of Force Majeure (including, fire, strike, riot, war, technical malfunction, manufacturing difficulties, etc.) Rye Pottery Ltd no longer has an obligation to deliver.

The goods are transported at the cost of the purchaser unless otherwise agreed.

Additional Information for International Customers

International customers outside the United Kingdon are liable for any additional payments such as import duty, quotas, permits, product restrictions and other local requirements. Please check the latest local requirements in your home country before placing your order.

Risk and Title

The risk of damage and/or loss of goods rests with the company until the moment of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Returns of Cancelled or Faulty Goods

When purchasing goods remotely your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to send the goods back. Customers agree to handle the product and the packaging with care during this period. They will only unpack or use the product as far as is necessary to assess whether they want to keep the goods. If the customer wishes to make use of the right of return they must return the goods to the manufacturer with all the accessories supplied and, if reasonably possible – in the original condition and original packaging, or in accordance with any additional instructions supplied on delivery.

If the customer makes use of the right to cancel, the costs involved in returning the goods to the manufacturer will be paid for by the consumer.

When the customer has already paid for the goods, Rye Pottery Ltd will endeavour to reimburse the amount concerned as quickly as possible by the original method of payment, but within a maximum of 14 days after the goods have been returned or the consumer’s withdrawal. The basic cost of outgoing postage – if any – will also be reimbursed.

The breakage risk of return shipments is borne by the customer. In case of any claim, the buyer remains bound to payment of the invoice amount, without any right to discount or compensation.

Please also see our detailed Refunds and Returns page.

Our Terms & Conditions comply with UK Consumer Protection – The Consumer Contracts Regulations 2014 and The Consumer Right Act 2015.

Your information

Rye Pottery Ltd does not currently use Cookies on ryepottery.co.uk, but we may collect the following information if you contact us or order from us:

– Your name
– Contact information including email address
– Correspondence from you, including correspondence submitted via the website
– Details of your collection of Rye Pottery

We need this information to help us provide you with the best possible service. We may also retain your information for:

– Internal record keeping.
– To improve our products and services.

If you have agreed to join our mailing list, we may from time to time send promotional material about new products, special offers or other information that we think you may find interesting using the contact details you have provided. We may also use your information to contact you for market research purposes. We may contact you by email, phone, or post. We may use the information to customise the website according to your interests. If at any time you would like us to stop sending you information that we think might interest you, you can call or email us at any time via +44 (0)1797 223038 or sales@ryepottery.co.uk.

We will never pass your information to any third parties, unless you ask us to in writing or we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

General Information & Disclaimer

We want you to be happy with your pottery and the service you receive from Rye Pottery Ltd. If you have a complaint, please contact us by phone or email and we will do our very best to resolve any issues you raise.

We are Rye Pottery Limited, a company registered in England with the number 1020701. VAT Number 196 4187 67. Our administrative base is The Old Brewery, Wish Ward, Rye, East Sussex, TN31 7DH, England. Telephone +44 (0)1797 223038 sales@ryepottery.co.uk

Rye Pottery Ltd’s Terms & Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

If we fail to comply with these Terms & Conditions, we shall only be liable to you for the purchase price of the products. Rye Pottery Ltd will not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

By placing an order with us, you warrant that:

– You are legally capable of entering into binding contracts.
– You are purchasing the products outside the course of your normal business or trade and not for resale
– You warrant that all details you provide to Rye Pottery Ltd for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
– You agree that e-mail can be used as a long-distance means of communication

Rye Pottery Ltd reserve the right to end our agreement with you if you fail to make payment to us when due, if you breach any of our Terms & Conditions, if when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity, or if we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on ryepottery.co.uk.

Our Terms & Conditions comply with UK Consumer Protection – The Consumer Contracts Regulations 2014 and The Consumer Right Act 2015.

Rye Pottery Ltd reserves the right to change these Terms & Conditions without prior notice. It is the customer’s responsibility to check these Terms & Conditions for changes.

Your Statutory Rights

Your statutotry rights are not affected by the above Terms & Conditions

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We’ve worked hard to make sure the photos on the website are a fair representation of the actual colours and painting on our pieces, but actual goods may vary.

Ordering – You can order direct from us by sending a message via the “Enquire about this product” tab on each product page or via email sales@ryepottery.co.uk or telephone +44 (0)1797 223038. If you email us please include your name and telephone number.

Or you could always come and visit us in person at our Rye showroom of course.

We have most products in stock and available for immediate dispatch, but sometimes we will need to hand-decorate your chosen piece to order. Typically this takes 2-3 weeks, occasionally more if the piece you’re ordering is still in raw clay form but we’ll let you know an estimated delivery time by return email or phone call.

For all our Bespoke Tiles, Special Commissions, Hand-Lettered & Personalised pieces we quote a minimum 6-8 week waiting time sometimes more. We also charge the full price for bespoke tiles and pottery before work commences and lead times start once payment is made and the order and all design details are confirmed by email. For complex designs and commissions we sometimes charge for draft artwork.

We ship all over the world and have finely honed packing skills. Please see our DELIVERY page for more info.

Price & Payment – Prices quoted are in Pounds Sterling (£) and include VAT at 20% but exclude delivery charges. We currently accept payment by telephone or secure online payment link for American Express, Visa, Visa Debit/Delta, Maestro, Switch, JCB and MasterCard. International customers are liable for any charges made by their bank for an international payment as well as any local or national customs, duties, taxes and tariffs that may by incurred.

A contract between you and Rye Pottery Ltd for the sale of the products only exists once the order has been accepted, paid for, processed and despatched. You’ll know that’s happened when we issue an order confirmation or dispatch note. The exception to this is our bespoke tiles and specially commissioned and hand-lettered pieces, where the contract commences once the order has been finalised and paid for.

Cancellations – All our orders are handled personally, by humans not computers, so we’ll confirm your order with you by phone or by email. We aim to dispatch within 3 working days, see our DELIVERY page for more, but most of our parcels typically whizz off the same day so call us quickly if you’ve changed your mind!

Additional Information about Tiles, Special Commissions, Hand-Lettered or Personalised items – We will liaise with you to establish what colours, design and size you are looking for. If we agree that we are able to meet your brief we will provide you with an estimated timeframe for creating your piece/s. We will ask you to pay the full, non-refundable price as the design process now starts.

Please note that Tiles, Special Commissions, Hand-Lettered or otherwise bespoke & personalised orders are considered final at the point of payment & order confirmation and cannot be cancelled. These pieces will be painted by hand as agreed in your order confirmation, so please check this document carefully as soon as you receive it and contact us urgently with any queries. When your order is ready for dispatch, we will contact you to ensure you are able to take delivery.

Fore more information please read our Terms & Conditions.

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