Ordering & Payment

We know you know but … just for the record please do remember each piece of our pottery is Unique. Everything is handmade so each product will vary somewhat in size, shape and design. No two products, even within the same product category or type, will be identical. Our customers around the world tell us this is integral to the charm.

We’ve worked hard to make sure the photos on the website are a fair representation of the actual colours and painting on our pieces, but actual goods may vary.

Ordering – You can order direct from us by sending a message via the “Enquire about this product” tab on each product page or via email sales@ryepottery.co.uk or telephone +44 (0)1797 223038. If you email us please include your name and telephone number.

Or you could always come and visit us in person at our Rye showroom of course.

We have most products in stock and available for immediate dispatch, but sometimes we will need to hand-decorate your chosen piece to order. Typically this takes 2-3 weeks, occasionally four if the piece you’re ordering is still in raw clay form but we’ll let you know an estimated delivery time by return email or phone call.

For all our Special Commissions, Hand-Lettered and Personalised pieces we quote a standard 6-8 week waiting time and charge a 50% non-refundable deposit when the order is confirmed by us, with you, by email. For complex designs and commissions we sometimes charge for draft artwork.

We ship all over the world and have finely honed packing skills. Please see our DELIVERY page for more info.

Price & Payment – Prices quoted are in Pounds Sterling (£) and include VAT at 20% but exclude delivery charges. We currently accept payment by telephone for Visa, Visa Debit/Delta, Maestro, Switch, JCB and MasterCard. Unfortunately we do not accept American Express.

We don’t process payments until dispatch, so a contract between you and Rye Pottery Ltd for the sale of the products only exists once the order has been accepted, processed and despatched. You’ll know that’s happened when we issue an order confirmation or dispatch note. The exception to this is our specially commissioned and hand-lettered pieces, for which we charge a 50% non-refundable deposit when you’ve confirmed the order.

Special Commissions, Hand-Lettered or Personalised items – We will liaise with you to establish what colours, design, and size you are looking for. If we agree that we are able to meet your brief, we will provide you with a quote and estimated timeframe for creating your piece. When we confirm your order by telephone, email or in person, we will ask you to pay a non-refundable 50% deposit before proceeding with your order.

These pieces will be painted by hand exactly as agreed in your order confirmation, so please check this document carefully as soon as you receive it and contact us urgently with any queries.

When your order is ready for dispatch, we will contact you and ask you to pay the remaining balance and will post it to you once your payment has cleared.

Please note that Special Commissions, Hand-Lettered or otherwise personalised orders are considered final at the point of order confirmation and cannot be cancelled. Our 50% non-refundable deposit is charged at the point of order confirmation.

Cancellations – All our orders are handled personally, by humans not computers, so we’ll confirm your order with you by phone or by email. We aim to dispatch within 2 working days, see our DELIVERY page for more, but most of our parcels typically whizz off the same day so call us quickly if you’ve changed your mind!

Fore more information please read our Terms & Conditions.